Privacy Policy

This policy explains how Crewvant LLC ("Crewvant," "we") collects, uses, and protects personal information. The short version: we use your information to run Crewvant for you, we don't sell it, we don't use it to train AI, and you can export or delete it.

1. Two kinds of information

• Account information: information about you and your team as Crewvant users. We decide how this is used, as described here.
• Workspace data: the information your business enters about its own leads and customers, such as names, phone numbers, addresses, job details, and messages. We process it on your business's behalf, only to provide the Service, as a service provider under laws like the California Consumer Privacy Act. If you are one of our customer's customers, your contact for privacy questions is that business. We will help them respond.

2. What we collect

• Account details: name, email, password (stored only as a secure hash), role, and the date you accepted our Terms.
• Business details: business name, type, contact information, address, service area, and the business knowledge you add.
• Workspace data: what you and your team enter or ask Crewvant to create, plus requests submitted through your quote form, emails sent to your lead address (which Crewvant reads to create leads), and calls and texts to your Crewvant phone number (who called or texted, when, call length, and text content; we don't record calls).
• AI conversations: your questions to the AI office manager and its answers, so you can review past conversations.
• Billing: handled by Stripe. We receive your subscription status and billing contact, never your full card number.
• Email activity: delivery, bounce, and unsubscribe events for emails sent through Crewvant.
• Technical data: IP address, browser and device type, and error logs. We use these for security and to fix problems. For quote-form spam limits we keep only a one-way, keyed hash of the visitor's IP address.

3. How we use it

• To provide Crewvant: accounts, workspaces, the AI office manager, emails you approve, and billing.
• To keep it secure: preventing fraud, abuse, and unauthorized access.
• To support you and send service emails, such as sign-in links, invitations, receipts, and important changes.
• To improve Crewvant using aggregated, non-identifying usage information.

We do not sell personal information, share it for cross-context behavioral advertising, or use workspace data to train AI models.

4. Who we share it with

We share personal information only with the providers below, and only so they can help us run Crewvant:

We may also disclose information if the law requires it, to protect people's safety or our rights, or as part of a merger or sale of our business. In a sale, this policy would continue to apply to your information.

Text messages (SMS)

When someone texts a business's Crewvant number, or agrees to receive texts (for example on a business's quote request form), we keep their phone number, the messages, and their opt-in or opt-out status so the business can reply and so we can honor STOP requests.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are never shared with or sold to any third party. We share mobile information only with Twilio, our messaging provider, to deliver the messages.

5. Cookies

Crewvant only uses cookies that are strictly necessary: they keep you signed in and protect your session. We also store your light or dark theme preference in your browser. We don't use advertising or cross-site tracking cookies. If that ever changes, we'll update this policy and ask for consent where required.

6. How long we keep it

• Account and workspace data: while your subscription is active.
• After cancellation, the owner can export the workspace for 30 days. After that, we delete the workspace data. Encrypted backups are overwritten within 30 more days.
• Billing records: as long as tax and accounting law requires.
• Security and error logs: up to 30 days.

7. Security

Each business's data is walled off from every other business at the database level. Connections are encrypted with HTTPS, passwords are stored as hashes, and access to production systems is limited. Two-factor sign-in is available. The AI can't contact your customers without human approval. No system is perfectly secure. If a breach affects your information, we'll notify you as the law requires.

8. Your choices and rights

• Access and export: owners can download the workspace data from Settings at any time.
• Correction: you can edit your profile and workspace records in the app.
• Deletion: email privacy@crewvant.app from your account's address to delete your account or your business's workspace. We'll confirm and complete the request within 45 days.
• Emails from businesses using Crewvant: every email has an unsubscribe link, which works immediately.
• Depending on your state, you may have additional rights, such as knowing what we collect or appealing a decision. We won't treat you differently for using them. Contact privacy@crewvant.app.

9. Children

Crewvant is a business tool. It isn't meant for children, and we don't knowingly collect information from anyone under 16.

10. Where data is stored

Crewvant is operated from the United States, and data is stored in the United States. It is intended for U.S. businesses.

11. Changes

If we make material changes to this policy, we'll notify you by email or in the app before they take effect. The date at the top shows the latest version.

12. Contact

Crewvant LLC, [MAILING ADDRESS]. Privacy questions: privacy@crewvant.app. See also our Terms of Service.