Terms of Service

These Terms of Service ("Terms") are an agreement between you and Crewvant LLC, an Indiana limited liability company ("Crewvant," "we," "us"). They cover your use of the Crewvant website and application (the "Service"). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you are using Crewvant for a business, you agree on behalf of that business and confirm you have authority to do so. In these Terms, "you" means you and that business.

1. Business use

Crewvant is for businesses, such as contractors and home-service companies, to manage their customers and operations. It is not for personal, family, or household use. You must be at least 18 years old to use it.

2. Your account

• Give accurate information and keep it up to date.
• Keep your password confidential and turn on two-factor authentication when it's offered. You are responsible for activity under your account.
• The owner of a business workspace controls who has access. You are responsible for what your team members do in your workspace, and for removing access when someone leaves.
• Tell us right away at support@crewvant.app if you believe your account has been accessed without permission.

3. The AI office manager

Crewvant includes AI features that read your workspace data to answer questions, suggest next steps, create tasks, and draft messages. Please understand:

• AI can be wrong. Answers and drafts may be incomplete or inaccurate. Check anything important, including prices, dates, and commitments, before relying on it.
• You approve what goes out. Messages drafted by the AI are not sent to your customers until an owner or admin in your workspace approves them. When you approve a message, it is your message and your responsibility.
• AI features are not legal, tax, financial, medical, or safety advice. Consult a qualified professional for those matters.
• We may limit AI usage per workspace to keep the Service reliable and affordable. The limits will be shown in the app.

4. Contacting your customers

You are responsible for having the right to contact the people you message through Crewvant, and for following the laws that apply to those messages. That includes the CAN-SPAM Act, the Telephone Consumer Protection Act, and state privacy and telemarketing laws. Crewvant adds an unsubscribe link and your business's mailing address to emails sent through the Service, and it honors opt-outs. Do not try to remove or work around those protections.

Text messages

Businesses using Crewvant can text their own customers and leads from their business phone number: replies to people who texted or called them, appointment and estimate follow-ups, and (when the business turns it on) one automatic reply after a missed call. Businesses only text people who contacted them or agreed to receive texts, for example on the business's quote request form.

• Message frequency varies with your conversation with the business. Message and data rates may apply.
• Reply STOP to stop receiving texts from that business at any time; you'll get one confirmation text. Reply START to opt back in.
• Reply HELP for help, or contact the business directly. You can also reach Crewvant at support@crewvant.app.
• Carriers are not liable for delayed or undelivered messages.
• Phone numbers and consent collected for texting are never sold or shared for marketing. See our Privacy Policy.

If you're a business using Crewvant, you're responsible for having consent to text the people you text, and texting stays off until your business's carrier registration is approved.

5. Subscription, billing, and automatic renewal

• Crewvant is a paid monthly subscription. The price is shown before you subscribe: currently $499.99 per month, plus applicable taxes. Prices are in U.S. dollars.
• Your subscription renews automatically every month, and your payment method is charged each month, until you cancel. There is no free trial.
• You can cancel anytime online under Billing in the app. Cancellation takes effect at the end of the current billing month. You keep access until then, and you won't be charged again.
• Payments are not refundable for partial months, except where required by law. If a payment fails, we will retry it and notify you. Access may be suspended if payment isn't made.
• We may change the standard price. We'll give you at least 30 days' notice by email before a new price applies to you, and you can cancel before then.
• Payments are processed by Stripe. We never see or store your full card number.

6. Founding member pricing

The first 10 businesses to subscribe get a founding member price of $249.99 per month, plus applicable taxes.

• The founding price is locked for as long as that business's subscription stays continuously active. It is not affected by later changes to our standard price.
• The founding price ends permanently if the subscription is canceled and the billing period ends, if payment remains unpaid after our retry period, or if the account is terminated for breaking these Terms. Resubscribing later is at the standard price.
• The founding price belongs to the business workspace. It can't be transferred, except with our written consent if the business itself is sold.
• Spots are assigned in the order subscriptions start. The count shown on our website is updated automatically.

7. Your data

• You own your data. This includes the leads, customers, jobs, estimates, notes, messages, and other content you or your team put into Crewvant ("Your Data").
• You give us permission to host, process, and display Your Data only as needed to provide, secure, and support the Service for you, including sending it to the service providers listed in our Privacy Policy.
• We do not sell Your Data, and we do not use it to train AI models. Our AI provider processes it under commercial terms that also prohibit training on it.
• You confirm you have the right to put Your Data into Crewvant. That includes any notices or consents required to share your customers' information with a service provider like us.
• You can export your workspace data at any time from Settings. After cancellation, the export stays available for 30 days. After that, we may delete Your Data as described in our Privacy Policy.

8. Acceptable use

You agree not to:

• send spam or unlawful, harassing, deceptive, or abusive messages;
• upload data you don't have the right to use, or malicious code;
• access other businesses' data, probe or test the Service's security without our written permission, or interfere with its operation;
• scrape, copy, resell, or reverse engineer the Service, or use it to build a competing product; or
• use the AI features to generate content that breaks the law or our AI provider's usage policies.

Security researchers: please report issues to support@crewvant.app. We appreciate responsible disclosure.

9. Changes to the Service

We are continually improving Crewvant and may add, change, or remove features. If we remove a core feature you rely on, we will tell you in advance where reasonably possible. We aim for high availability but don't guarantee the Service will be uninterrupted or error-free.

10. Ending the agreement

You can stop using Crewvant and cancel at any time. We may suspend or terminate your access if you materially break these Terms, don't pay, or create a risk to other customers or to the Service. When reasonable, we will tell you first and give you a chance to fix the problem. Sections 7 (export and deletion), 11, 12, 13, and 14 continue after the agreement ends.

11. Disclaimers

Except as expressly stated in these Terms, the Service is provided "as is" and "as available." To the fullest extent allowed by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. We don't warrant that AI output will be accurate or complete.

12. Limitation of liability

To the fullest extent allowed by law: (a) neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data, even if advised they were possible; and (b) our total liability for all claims relating to the Service is limited to the amount you paid us in the 12 months before the event giving rise to the claim.

13. Indemnity

You will defend and indemnify Crewvant LLC against third-party claims that arise from Your Data, the messages you approve and send, or your breach of these Terms or the law.

14. Governing law and disputes

These Terms are governed by the laws of the State of Indiana, without regard to its conflict-of-laws rules. Any dispute will be brought exclusively in the state or federal courts located in [COUNTY], Indiana, and both parties consent to those courts' jurisdiction. Before filing a claim, each party agrees to try in good faith to resolve the dispute by contacting the other for at least 30 days.

15. Changes to these Terms

We may update these Terms. If a change is material, we'll notify you by email or in the app at least 30 days before it takes effect. If you keep using Crewvant after the effective date, you accept the updated Terms. If you don't agree, you can cancel before then.

16. Other terms

These Terms and the Privacy Policy are the entire agreement between us about the Service. If any part is unenforceable, the rest still applies. Not enforcing a provision isn't a waiver. You can't assign these Terms without our consent. We may assign them as part of a merger or sale of our business.

17. Contact

Crewvant LLC, [MAILING ADDRESS]. Email: support@crewvant.app.